wallet99 Platform Terms and Conditions of Use

About This Agreement

These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and wallet99 ("Company", "we"). This agreement covers all aspects of using the wallet99 platform, including the website, mobile application, and all related services we provide.

wallet99 operates under international licensing and provides online casino and sports betting services to eligible adult players. All activities on our platform are subject to these terms as well as applicable laws and regulations.

Amendments to Terms

wallet99 reserves the right to amend, update or replace any part of these terms from time to time without prior notice. The latest effective date will always be displayed at the top of this document. It is the user's responsibility to review the terms periodically. Continued use of the platform after any amendment means you accept the updated terms.

Basic Eligibility Requirements

To register and use the wallet99 platform, you must meet all of the following requirements:

• Be at least 21 years old on the date of registration.
• Acting on your own behalf and not representing any third party.
• Not prohibited by local or international law from participating in online gambling activities.
• Possess full legal capacity to enter into a binding agreement.
• Have never been declared bankrupt or currently undergoing a debt recovery process.

Regional Restrictions

wallet99 services may not be available in all regions. It is the user's responsibility to ensure that participation in online gambling is permitted in their area of residence. If you access the platform from an area where our services are restricted, you do so at your own risk and wallet99 bears no liability in connection with this.

Registration Process

Each individual is permitted to hold only one (1) active account at wallet99 at any one time. Holding multiple accounts is strictly prohibited and will result in the closure of all accounts concerned. During registration, you are required to provide information that is true, accurate and current.

• Full name as per valid identity card (MyKad) or passport.
• Exact date of birth for age verification.
• An active and reachable email address.
• A valid Malaysian mobile phone number.
• A strong and confidential password.

Identity Verification (KYC)

As part of our commitment to platform security, wallet99 reserves the right to request identity verification documents at any time. This process may include:

• A copy of the identity card (MyKad), front and back.
• Bank statement or proof of current address (not more than 3 months old).
• Proof of ownership of the registered payment method.
• Additional information required in accordance with compliance needs.

Failure to submit the requested documents within the stipulated period may result in temporary suspension or closure of the account, as well as the holding of funds in the account until verification is complete.

Account Security

You are fully responsible for the security of your account login details. wallet99 will never request your password through any communication channel. If you suspect your account has been compromised, contact our customer support team immediately.

Payment Methods and Transaction Limits

wallet99 accepts a range of payment methods popular among Malaysian players. The minimum limit for all deposit methods is RM30, while the minimum withdrawal limit is RM100. Available methods include Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, and cryptocurrencies namely USDT, BTC and ETH.

Withdrawal Processing Time

Withdrawals are processed within 15 minutes to 2 hours after the request is approved. Processing time may vary depending on the method selected and the verification process required. wallet99 bears no responsibility for any delays caused by third-party payment providers.

Withdrawal Conditions

Withdrawals are subject to the following conditions:

• Withdrawals may only be made to the same payment method used for the deposit.
• Identity verification must be completed before the first withdrawal is processed.
• Any wagering requirements linked to a bonus must be met before bonus winnings can be withdrawn.
• The account must be in active status and not under any investigation.
• All account information must be valid and verified.

Anti-Money Laundering Policy

All transactions on the wallet99 platform are monitored to ensure compliance with anti-money laundering regulations. wallet99 reserves the right to hold the processing of any transaction that raises suspicion and will report suspicious activity to the relevant authorities in accordance with our legal obligations.

Welcome Bonus

wallet99 offers a welcome bonus of 200% on the first deposit up to a maximum of RM500. This bonus is subject to a wagering requirement of 25 times the bonus amount received before any withdrawal from bonus winnings can be made.

Calculation example:

• Deposit RM100 → Bonus RM200 → Account balance RM300 → Wagering requirement: RM200 × 25 = RM5,000
• Deposit RM600 → Bonus RM500 → Account balance RM1,100 → Wagering requirement: RM500 × 25 = RM12,500

VIP Programme and Cashback

Loyal wallet99 members are eligible to join the VIP programme, which consists of three tiers: Bronze, Silver and Gold. Each tier offers a different weekly cashback:

• Bronze — weekly cashback up to 0.3%
• Silver — weekly cashback up to 0.5%
• Gold — weekly cashback up to 0.8%

Progression through the VIP tiers depends on player activity and loyalty. The Company reserves the right to modify the VIP programme structure at any time.

General Bonus Terms

• Bonuses may only be claimed by members who have verified their identity.
• Each bonus type has a set validity period; expired bonuses cannot be reinstated.
• Only one bonus may be active at any one time unless stated otherwise.
• wallet99 reserves the right to cancel bonuses and related winnings in the event of misuse.
• wallet99's decisions on all bonus matters are final.

General Game Rules

All games on the wallet99 platform, including slots, baccarat, roulette, blackjack, sic bo, live casino, sportsbook and esports, are subject to their respective rules as provided by licensed software developers. A software malfunction in any game will void all bets concerned and the wagered amount will be returned to the player's account balance.

Game Fairness

All games on wallet99 use a Random Number Generator (RNG) that is certified and independently audited to ensure fairness. The RTP (Return to Player) for each game is consistent with industry standards. Players can refer to the individual game information to understand the general mechanics of each game.

Game Result Disputes

Any dispute regarding game results must be submitted to the customer support team within 48 hours of the incident. Disputes submitted after this period will not be entertained. The decision of the wallet99 management team following an investigation is final and binding.

Data Collection and Use

wallet99 collects and processes members' personal information only for legitimate purposes, including account verification, processing financial transactions, delivering customer service, legal compliance, and improving the user experience on our platform.

Information Sharing

Your personal data will not be sold, rented, or shared with any third party for marketing purposes. Information sharing only occurs in the following circumstances:

• Compliance with court orders or legal requirements.
• Transfer to technical service providers bound by confidentiality agreements.
• Investigation of fraud or illegal activity involving our platform.
• With your explicit consent.

Data Security

All data transmitted between your device and wallet99 servers is encrypted using SSL technology. Sensitive information such as financial details is stored with a level of encryption that meets international information security industry standards.

Prohibited Activities

Members are strictly prohibited from engaging in the following activities:

• Registering or operating multiple accounts ("multi-accounting").
• Abusing bonuses through exploitation techniques or cooperation between accounts.
• Using automated software, bots, or any unauthorised method to gain an advantage in games.
• Attempting to hack, disrupt, or compromise the platform's technical infrastructure.
• Money laundering or financing illegal activities through our platform.
• Providing false information during registration or the verification process.
• Colluding with other players to cheat the gambling system.
• Any form of threats, harassment, or disrespectful conduct towards our support staff.

Content Ownership

All content on the wallet99 platform, including but not limited to website design, graphics, logos, icons, images, audio clips, digital downloads, text, and software, is the property of wallet99 or its content providers and is protected by international copyright law.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the platform for personal and non-commercial purposes only. Any use beyond the scope of this licence requires written permission from wallet99.

Disclaimer of Liability

To the extent permitted by law, wallet99 will not be liable for any indirect, consequential, special, or punitive loss or damage arising from the use of our platform, including but not limited to loss of profits, loss of data, or service interruption.

wallet99 does not accept liability for delays or failures in fulfilling obligations due to events beyond our reasonable control, including technical failures, network disruptions, natural disasters, or actions of third parties.

wallet99's Right to Terminate Accounts

wallet99 reserves the right, at its sole discretion, to suspend or terminate any member's account access at any time. This action may be taken without prior notice if:

• A breach of any term in this document occurs.
• Account activity raises suspicion of fraud or money laundering.
• A member is found to have engaged in prohibited conduct.
• There is a legal compliance requirement or instruction from authorities.

Voluntary Account Closure

Members may request account closure at any time by contacting our customer support team. Before closure is processed, all outstanding wagering requirements must be fulfilled and any pending withdrawals will be processed according to standard procedure.

Jurisdiction

This agreement is governed by the laws under the international licensing jurisdiction in which wallet99 operates. Any dispute arising from or related to these terms will first be resolved through voluntary negotiation. If negotiation fails, the dispute will be referred to arbitration in accordance with the rules set by the relevant licensing body.

Contact Us

If you have any questions regarding these terms and conditions, please contact our customer support team, which operates 24/7 in Malay and English via the platform's live chat or by email at [email protected].